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Help me trying to repair a friend's computer

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First post, by eL_PuSHeR

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Hello. I need your expert advise. I am trying to repair a friend's PC. It's an ASUS P4800S-X mainboard (old) and it wasn't booting when pressing the power button. I realized the power supply unit fan wasn't working so I swapped the PSU with a new one. Now it's starting but it powers down all by itself at 3-10 seconds after pressing the power button. I can see the bios screen but it shuts down afterwards. Any ideas? I guess the mainboard is bad but I want to hear your opinions first. My friend also has a UPS, so I don't know where the pc suffered a power surge or not.

TIA. This is urgent.

Reply 1 of 29, by MaxWar

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I would try with yet another PSU of adequate power.

Then would try removing stuff, keep only barebone. Remove HD maybe to avoid damaging data.

End up with only mobo + cpu + psu + ram outside the case and see if it stays on.

No miracle, troubleshooting takes time.

Reply 2 of 29, by eL_PuSHeR

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I have already tried that.

The PSU is new. 500 W

Unplugged CD-ROM, HD and floppy. Didn't work. Same behaviour.

Must I take out the videocard too, even if there is no video signal to see what's going on?

EDIT: One other thing I forgot to mention: the old PSU had an odd power plug that was connected to the front of the case to light up some fancy leds (showing temps and such). The new PSU DOESN'T HAVE this plug but I think it SHOULD NOT MATTER.

Last edited by eL_PuSHeR on 2011-09-07, 18:06. Edited 2 times in total.

Reply 3 of 29, by DosFreak

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Make sure it's not shorting out on anything.
Also verify heatsink is on correctly (although you said it shuts down a couple of seconds after boot so it's probably not that)
Also try clearing the CMOS

Last edited by DosFreak on 2011-09-07, 18:07. Edited 1 time in total.

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Reply 4 of 29, by eL_PuSHeR

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I will check the heatsink too just in case. I could also try unplugging/cleaning/replugging the two DDR modules.

Reply 5 of 29, by Jan3Sobieski

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I would clear the bios with a jumper first to reset it to factory specs.

Second, I would check if the fan on the cpu is connected with a 3-pin cable to the MB. If it is and the fan is old, it's possible that the motherboard is shutting the computer down because it has a protection where if it doesn't see the cpu fan spinning at the correct RPM's, it will shut it down to protect the cpu. I've had this happen to me and replacing it with a new heatsink/fan fixed the problem.

Reply 6 of 29, by eL_PuSHeR

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Yeah I think the fan it's connected this way. If I remove the bios battery, will it reset too?

Reply 8 of 29, by eL_PuSHeR

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Thanks. I will try it tomorrow so it's going to be unplugged all night long. Ehrm I think you mean cutting off power for 1 minute before replugging the battery. 😁

Reply 9 of 29, by MaxWar

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Also im not sure about this, but removing the battery might not reset the bios properly and only reset the real time clock. Newer motherboards keep the bios in a EEPROM and the battery is used for RTC. Dont know about your particular board, jumper may be more reliable

Reply 10 of 29, by eL_PuSHeR

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And just how this works? putting a jumper on the pins?

Reply 11 of 29, by BigBodZod

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eL_PuSHeR wrote:

And just how this works? putting a jumper on the pins?

Correct or something metalic like a screwdriver blade or knife blade, many times it's across pins 2 ~ 3 to clear the cmos.

You should also try removing *all* the RAM modules and note if the BIOS gives you a steady long beep code, usually indicating it can't initialize the memory or no memory found.

This will tell you that one or both the memory modules are faulty or perhaps the memory controller on the mobo is faulty.

No matter where you go, there you are...

Reply 12 of 29, by MaxWar

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Right, best is to consult mobo manual to confirm exactly which pins you need to short to reset the bios to default.

You could definitely remove ram and video card, keep only cpu on the mobo. It will not post, but it should at least stay on and beep at you. I would also take the motherboard out of the case as a final test. Install it on clean cardboard and try to power it, to rule out the possibility of the case shorting something.

If computer still shuts itself down in those minimal conditions,
then its very likely the mobo. Since the issue started with a dying PSU, could be that the dying psu sent a funny voltage before death and damaged something on the board.

Good luck!

Reply 13 of 29, by BigBodZod

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Yes, good thoughts about the dying PS Unit taking out other components, I've seen this happen and it has happened to me personally on occasion too.

Not fun to troubleshoot but it is something that needs to be done.

That motherboard is an older Socket 478 based on the SiS chipset if I'm not mistaken.

Maybe time to look at upgrading if your friend can afford it that is.

No matter where you go, there you are...

Reply 14 of 29, by eL_PuSHeR

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Thank you very much for the replies. I have downloaded the PDF manual where it shows the process of resetting bios using a jumper. I will try today all suggestions you have made.

I have a further inquiry: If I take the board out of the case and plug just the psu (without those tiny power, hd leds, wires), how do I power it up?

BigBodZod: The chipset is Intel i848P MCH (ICH5) I think.

Reply 15 of 29, by ratfink

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You can just short temporarily/quickly across the pins you would connect the "power on" wires to. Touch them with a screwdriver for example. The manual should say which pins this is.

Reply 16 of 29, by eL_PuSHeR

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Thanks. I will check manual on what pins are.

This is what I tried so far:

+ Clear CMOS by using the pins stated on the manual.
+ Remove RAM and cleaned its contacts.
+ Remove everything else attached to mainboard.
+ Power it up -> Result -> same behaviour. It powered down after 10 seconds or so.

Now I have taken the board out of the case. I am going to try shortcutting the wires for power. I will post back.

Reply 17 of 29, by eL_PuSHeR

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The screwdriver trick worked. Heh, that was fun.

But the behaviour is just the same. The board powers up and shuts down after 5-10 seconds. I have tried everything everyone so kindly suggested so I am assuming the PSU destroyed something on the mainboard when it dies, so now I must try to get a replacement mainboard.

EDIT: Forgot to add that I have tried also two different new PSUs (500 and 600 Watt).

Reply 18 of 29, by bestemor

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I had a similiar problem testing a s775 PC, started up but died a few seconds later - turned out to be the cpu overheating(and probably the bios safeguard acting up), I hadn't installed the cooler tightly enough/too little contact....

Reply 19 of 29, by eL_PuSHeR

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I can do a few tests more (check the heatsink), but we are already looking for a new setup. I am being asked for 70 € for a socket 478 board. I think it's not worth it. A new system costs about 250-300 €.