6. TROUBLESHOOTING

If a problem persists even after applying the suggested remedies, contact an EIZO dealer. 

  • No picture problems : See No.1 ~ No.2
  • Imaging problems : See No.3 ~ No.11
  • Other problems : See No.12 ~ No.15
Problems
Points to check with possible solutions
1.
No picture
Indicator status: Off
[ ]
Check that the power cord is correctly connected. If the problem persists, turn off the monitor power for a few minutes, then turn it back on and try again.
Indicator status: Blue
[ ]
Check the Brightness setting.
[ ]
Switch the signal input by pressing the input signal selection button on the front control panel.

Indicator status: Yellow

    [ ]
    Try pressing a key on the keyboard, or clicking the mouse.

    Indicator status: Flashing Yellow
    (twice for each)

      [ ]
      Try pressing the power of the computer.
      2.
      Following messages appear. (Error messages shown below will remain on the screen for 40 seconds.)

      [ ]
      These messages appear when the signal is not inputted correctly, even if the monitor functions properly.
      [ ]
      When the image is displayed correctly after a short time, there is no problem with the monitor. (Some PCs do not output the signal soon after powering on.)
      [ ]
      When the image is displayed correctly after a short time, there is no problem with the monitor. (Some PCs do not output the signal soon after powering on.)
      [ ]
      Check that the signal cable is properly connected to the PC or graphics board.
      [ ]
      Switch the signal input by pressing the Input signal selection button on the front control panel.
      Whenever an error signal message appears, the signal frequency will be displayed in red. (Example)

      [ ]
      Use the graphics board's utility software to change the frequency setting. (Refer to the manual of the graphics board.)
      3.
      Display position is incorrect.

      [ ]
      Adjust the image position using the <Position>.
      [ ]
      The two display modes, VGA 720 x 400 (70 Hz) and 320 x 200 (70 Hz), have the same signal timings. Using this adjustment selects the appropriate display mode. (This function effects only when the resolution is VGA 720 x 400 (70 Hz) or 320 x 200 (70 Hz).
      [ ]
      If the problem persists, use the graphics board's utility software to change the display position if available.
      4.
      Vertical bars of distortion appear.

      [ ]
      Decrease the vertical bars using the <Clock>.
      5.
      Horizontal bars of distortion appear.

      [ ]
      Decrease the horizontal bars using the <Phase>.
      6.
      Letters and lines appear blurred.
      [ ]
      Switch the <Smoothing> mode to "Off".
      7.
      The screen is too bright or too dark.
      [ ]
      Adjust the <Brightness> (The backlight of the LCD monitor has a fixed life span. When the screen becomes dark or begins to flicker, please consult your dealer.)
      8.
      Afterimages appear.
      [ ]
      Do you use the screen saver or timer when displaying the same image for extended periods of time?
      [ ]
      Afterimages are particular to LCD monitors. Avoid displaying the same image for extended periods of time.
      9.
      The screen has defective pixels (e.g. slightly light or dark).
      [ ]
      This is due to the characteristics of the panel itself, and not the LCD product.
      10.
      Fingerprints remain on the screen.
      [ ]
      Leaving the screen white may solve the problem. 
      11.
      The <Smoothing> cannot be selected.
      [ ]
      <Smoothing> is disabled when the screen is displayed in the 1024 x768.
      12.
      The ScreenManager cannot be activated.
      [ ]
      The adjustment lock is probably on. To unlock: switch the monitor off. Then, while pressing the Auto adjustment button, switch the monitor on.
      13.
      The Auto adjustment button does not operate.
      [ ]
      The Auto adjustment button does not operate when the digital signal is inputted
      [ ]
      The adjustment lock is probably on. To unlock: switch the LCD monitor off. Then, while pressing the Auto adjustment button switch, the power on.
      [ ]
      The Auto sizing function is intended for use on the Macintosh and on AT-compatible PC running Windows. It may not work properly in either of the following cases.
      When running an AT-compatible PC on MS-DOS (Not windows).
      The background color for the "wall paper" or "desktop" pattern is set to black.
      Some signals from a graphics board may not function properly.
      14.
      The Input signal selection button does not operate.
      [ ]
      The computer with digital may be in the off mode (power indicator flashing yellow). Try to press the monitor's Power button and press the Input signal selection button again.
      15.
      No Sound.
      [ ]
      The Auto adjustment button does not operate when the digital signal is inputted
      [ ]
      Check that the settings on PC or software that playing the sound.