Anonymous Coward wrote on 2023-02-23, 00:21:

Before 1996, most support was on BBS or FTP servers. 1995-96 is when a lot of companies started putting more efforts into their website. It also didn't help that a lot of the established players had already gone backrupt by 1996. A lot of documentation is probably lost forever.

Yeah! I'm just old enough to have dialed into the Microsoft BBS just before it shut down, after reading about it in a book. I ran up a long distance bill.