statistics seem to be number 1 priority now , how many tickets were created/closed, milestones met on a project or units sold as that's what Management looks at. The quality of the work seems to be second.
Truly terrible company I worked for actively encouraged project to be rushed to completion. Those missed steps then generated more support tickets and quick fixes were preferred. If the issue happened again then hey, that's another ticket logged!
One report showed a system upgrade was done in record time.
Another showed look how much you use us and how quickly we fix things. You cant afford to not have us around.
Luckily where I work now isn't so focused on chasing stats but it's definitely in the top 3 of priorities, Thing is a lot of customers demand it as well as they want proof of value for money.
The results no longer speak for themselves, you need a graph to tell you what's happing, Doesn't matter if it truly reflects reality or not .