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First post, by Robbbert

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I have a bunch of computers with windows 7 or 10. The 64-bit computers all update correctly. The 32-bit computers fail to update with some nonsense about a file having been "updated by other means", even when the file doesn't exist.

It's been a slow process. Firstly the windows 10 computers failed, then slowly over the next months and years, the windows 7 computers failed one by one, so now there's only one left on the current release.

So, while the installed version does what I want, it would be good if it was the latest version, without having to reinstall the whole thing.

My questions are
- Has anyone else struck this problem?
- Is there something that can be done to make the updater more reliable?

I don't want to know about alternative readers, switching to linux, or any other OT things.

Reply 1 of 11, by dr_st

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Is it not possible to just download the full installer of the current version? Or does that one also fail?

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Reply 2 of 11, by WolverineDK

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If you want an alternative to Adobe Reader Sumatra PDF reader has a version for Win XP, Win 7 , Win 8, Win 10 and Win 11.

Reply 3 of 11, by Robbbert

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Just tried downloading a new file from Adobe's site, but that failed to install.

The download site doesn't even offer the latest version, it's the one before.

And lastly, if you go through the automatic upgrade process, you can get a screen when you click Install to do that, but it also has a Details link, which is a 404.

They have a lot of bugs to sort out.

Reply 5 of 11, by Robbbert

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Ah... I was completely unaware that they had stopped support. I knew they had stopped supporting windows 7 long ago, even though the updates still keep coming - but I assumed that windows 10 would be supported in all its forms.

The Acrobat (32-bit) installers are available for download but will not be tested or supported on 32-bit operating systems.

The fact that it isn't tested is now painfully obvious. The failures are quite random though - the machines are largely the same in what hardware is used, what software is installed, what updates they have, etc - so why it works on a few and not the rest is a mystery.

Reply 6 of 11, by Norton Commander

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It's been a while since I have had Adobe Reader on any of my machines, there were always better alternatives such as early versions of Foxit and Sumatra. PDF-XChange viewer is what I have been using for decades on all my Windows computers. The main advantage PDF-XChange has over Sumatra is the ability to fill in and save PDF forms.

Reply 7 of 11, by UCyborg

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I know OP said no off-topic remarks, but, I've also given up on Adobe a while ago. I figured I like PDF-XChange Editor, still comes in 32-bit. Unsure about current OS support, but they kept XP support until about 2019 (up-to version 7).

https://www.pdf-xchange.com/knowledgebase/399 … -for-Windows-XP

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Reply 8 of 11, by chinny22

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Robbbert wrote on Yesterday, 11:13:

Ah... I was completely unaware that they had stopped support. I knew they had stopped supporting windows 7 long ago, even though the updates still keep coming - but I assumed that windows 10 would be supported in all its forms.

The fact that it isn't tested is now painfully obvious. The failures are quite random though - the machines are largely the same in what hardware is used, what software is installed, what updates they have, etc - so why it works on a few and not the rest is a mystery.

Out of interests what was the latest version you have working? Looks like version 25.001.20756 is the last version Adobe offer.
I'd be grabbing the offline version of 25.001.20756 and maybe whatever version you did get as well.

That said even on supported systems Reader has been unstable for ages now. Only reason to use it is if you get documents that use some feature that lock it into using Adobe

Reply 9 of 11, by Robbbert

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Well since I have been provided the answer, you may as well suggest alternatives now - no longer OT.

I had Sumatra long ago, but it just didn't work out, so switched to Adobe since it's the original PDF program. I didn't like it when they added the cloud stuff, so I usually disable that (and no, it makes no difference to updating).

But since they won't support 32-bit any more, and I have a lot of 32-bit machines, I can either leave it as is, or switch to Acrobat 11, or switch to some other competitor. The main thing I need is for it to work on all documents, and allow me to add comments.

Adobe is rather renown for bugs, one particularly bad one was on the Windows 10 64-bit I have here, it's offline, and the cloud part kept crashing - every 30 seconds. Incredibly annoying.

Last edited by Robbbert on 2025-10-29, 03:58. Edited 1 time in total.

Reply 10 of 11, by Robbbert

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@chinny22

We posted at the same time, so to answer your question:

Windows 10 last working version was 20180. The windows 7 machines last working are various versions: 20320, 20415, 20531, 20566, and 20577. It's a random choice per machine. That's what's so annoying - there's no pattern.

Now while 20756 is the last one on offer, the actual latest version is 20813, which you can get by asking it to update itself - providing it works.

Reply 11 of 11, by chinny22

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Here is a link to offline patches themselves should you still want to go down that route.
https://www.adobe.com/devnet-docs/acrobatetk/ … esDC/index.html

My own PDF requirments are pretty basic with the web brows viewing and save as pdf functionalililty being enough. So cant give any recomendations I'm afraid.
As does work with a paid program "PowerPDF" for anyone needing more and only in the rare ocasions where a doucmument refues any alternitve.