Positive rating and perfect score but without comment. Im a rather nice person though.

The economical loss for the seller is enough punishment.

Happened to me in the past - I put a positive rating mentioning there was a problem but that the seller handled it well. I don't like putting neutral or negative unless absolutely necessary.

I're rate him positive as well, no reason to give a neutral/negative IMHO

Since you didn't lose anything a negative feedback shouldn't be an option. Neutral feedback is the absolute maximum and the most appropriate in this case. However, most people just leave a positive feedback in situations like that. It's also a bonus, because some sellers might get mad at you and can add you to their ignore list, which means you will never be able to buy anything from them ever again.

I also give positive feedback, but I was curious how common it was for others to do the same. It just gets me and sometimes makes it hard to want to give a positive feedback when there was an obvious lack of attention during packing. They say the product is functional, but it arrives with missing components that obvious did not happen during shipping because there are no loose components anywhere in the packing. But yes, the fact that they work with you does count enough to give positive with no comment.

The only time when you leave a negative is when a seller is a real piece of crap who doesn't cooperate with you, lies and blames you.

clueless1 wrote:

I also give positive feedback, but I was curious how common it was for others to do the same. It just gets me and sometimes makes it hard to want to give a positive feedback when there was an obvious lack of attention during packing. They say the product is functional, but it arrives with missing components that obvious did not happen during shipping because there are no loose components anywhere in the packing. But yes, the fact that they work with you does count enough to give positive with no comment.

That's what neutral feedback is for.

Dreamer_of_the_past wrote:

clueless1 wrote:

I also give positive feedback, but I was curious how common it was for others to do the same. It just gets me and sometimes makes it hard to want to give a positive feedback when there was an obvious lack of attention during packing. They say the product is functional, but it arrives with missing components that obvious did not happen during shipping because there are no loose components anywhere in the packing. But yes, the fact that they work with you does count enough to give positive with no comment.

That's what neutral feedback is for.

Im not selling on Ebay any more but I would block any person (without exceptions) who gives me neutral feedback when the person has got all his money back and diddnt have to return the item, but then again I do not package items carelessly.

Skyscraper wrote:

Dreamer_of_the_past wrote:

clueless1 wrote:

I also give positive feedback, but I was curious how common it was for others to do the same. It just gets me and sometimes makes it hard to want to give a positive feedback when there was an obvious lack of attention during packing. They say the product is functional, but it arrives with missing components that obvious did not happen during shipping because there are no loose components anywhere in the packing. But yes, the fact that they work with you does count enough to give positive with no comment.

That's what neutral feedback is for.

Im not selling on Ebay any more but I would block any person (without exceptions) who gives me neutral feedback when the person has got all his money back and diddnt have to return the item, but then again I do not package items carelessly.

Chances that you will buy something again from the same seller are very slim. Personally I wouldn't care. Done it many times without any worries. There are plenty of sellers available to buy from. I had problems with some sellers before, some of them got removed from eBay. They probably screwed up too many buyers. One time a seller blocked me, guess what? You wouldn't even believe how much money he actually lost. I barely lose on bidding. In Clueless1's case seller lied to him by saying that the item works. I bet Crueless1 was disappointed when he received an item that doesn't work. So tell me where am I wrong?

Skyscraper wrote:

Im not selling on Ebay any more but I would block any person (without exceptions) who gives me neutral feedback when the person has got all his money back and diddnt have to return the item, but then again I do not package items carelessly.

I'll tell you more. That seller was pretty smart that's exactly why he refunded immediately. Do you want to know why? Because he had no chances of winning a dispute against Crueless, but that would also have earned him a negative feedback and a record. And then why would pay return shipping for a broken item? That's why he let him keep it.

Dreamer_of_the_past wrote:

Chances that you will buy something again from the same seller are very slim. Personally I wouldn't care. Done it many times without any worries. There are plenty of sellers available to buy from. I had problems with some sellers before, some of them got removed from eBay. They probably screwed up too many buyers. One time a seller blocked me, guess what? You wouldn't even believe how much money he actually lost. I barely lose on bidding. In Clueless1's case seller lied to him by saying that the item works. I bet he was very disappointed when he received an item that doesn't work. So tell me where am I wrong?

I try to avoid buying from that type of sellers in the first place, I always check their feedback. If a seller with good rating ships an item with missing parts then there is always a chance he shipped the wrong item. Scrappers and dumpster divers often have alot of items.

I bought a non working "tested and found without faults" AWE32 CT3900 from a big Ebay shop in Germany, the defect was visible in the picture in the auction description when you studied it closely. Perhaps the defect happend between the testing and the packaging. I bought a Roland SCC-1A from the same German Ebay shop a week ago, I would not liked beeing blocked.

Skyscraper wrote:

I always check their feedback.

But there is a problem with that. Most people even when they get screwed up by sellers try to be nice and leave a positive feedback or no feedback at all. That's why sometimes we don't know if it's a good seller or not. We have to judge sellers fair, although even I often let small things go and leave a positive feedback, but that's not necessary right.

Dreamer_of_the_past wrote:

Skyscraper wrote:

I always check their feedback.

But there is a problem with that. Most people even when they get screwed up by sellers try to be nice and leave a positive feedback or no feedback at all. That's why sometimes we don't know if it's a good seller or not. We have to judge sellers fair, although even I often let small things go and leave a positive feedback, but that's not necessary right.

I do not count on others beeing as nice as me, I just dont like beeing blocked. If the seller cooperate and I dont have to fight to get money back and dont have to spend money on shipping broken shit back then the seller get a positive feedback regardless of the item defects.

I did not even get all my money back for the AWE32 (I managed to fix the short) but I knew that this Ebay shop might have something I really want in the future. If I had missed that Roland SCC-1A because I was blocked I would have felt more than a little regret.

This particular seller has a feedback score of over 20000 and 100% positive feedback. They got my positive feedback only because I got a refund no questions asked within an hour of sending them a message. Still, I'm disappointed I don't have the video card I was looking forward to testing. The refund will go back into another purchase, so it's the best that could come out of a crappy situation. So this particular card I bought wasn't a one-off. They have a photo of one card, but they are obviously selling many of the same model. Ideally, they would've actually tested each of these cards and noticed that the one they were about to ship me did not work, and look, there's a cap broken off, that must be why, then subbed in another one. But I understand this is a business for them, and that would probably be too time-consuming. They are better off taking their chances that the card will work, and just refund quickly if it doesn't. I get that. There's no simple answer to this.

The point that the seller refunded without problems warranted the positive feedback.

You can also mention that it was DOA. But seller refunded without problems.

I also give positive feedback when I feel good about the resolution. Sometimes even a partial refund is good enough for me. I never mention specifics in a comment - maybe good communication if it was... and it's always necessary if something isn't as expected. If it's all good, there is no need for communication at all.

Yep you can't really complain about that service, better than you'd get in most brick and mortar stores around here.

IMO, you're not rating the product or the transaction itself, you're rating how well the seller (or buyer) handled you as a party to the trade.

Was the seller patient? Polite? Apologetic? A good communicator? Punctual? Overall, did they work WITH you to resolve any issues that came up? Positive.

Was the seller indifferent? Dismissive? Slow to respond? Careless? Overall, did they address your issue but weren't really interested in making you happy? Neutral.

Was the seller aggressive? Unresponsive? Blaming you? Overall, did they refuse to deal with you, or wholesale try to pass blame for the issue back on you? Negative.

Getting a broken item, then the person being apologetic and actively trying to remedy the situation for you and in your favour, even at their own loss, IMO is cause for positive feedback. No question. That kind of behaviour should be encouraged. Because let's face it: things break in the post, people sell things they don't really have the knowledge to test, whatever. Shit happens in this world. What counts is the seller's attitude.

I have a pretty difficult one, a few years ago I bought a Voodoo 5500 from a seller in Isreal , it took very long to get to me, I stay in South Africa and the card arrived dead, posted about it in my build thread at the time, as the card itself was clearly missing some components (ceramic caps and two aluminum caps) which I replaced a bit later, sadly the card now did post, but was very unstable , I contacted the seller and they instantly refunded me, I left a positive feedback and said: "The card arrived to me damaged, I contacted the seller and got a full refund, was told I can keep the broken card"

Its been a few years and I have spent some time working on the card , reflowing all of the smd caps and it is now stable, I dont know how I should feel about that 😒 I cant contact the seller anymore trough ebay to offer them something for the card...

So I am not sure where I sit with this, its cool that I got a working card for essentially some hours of labour and some caps I got .... but thats about it.