VOGONS


First post, by Kamil71

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Hello, Kamil here once again

So I have a Canyon wireless mouse and keyboard combo where the mouse and keyboard are running on the same usb receiver. My keyboard is working completely fine. As for my mouse, it's not playing ball. My mouse is flashing in a heartbeat rhythm at double the speed and not responding. I tried:

1. Check the Battery: Since you've already removed the battery, please ensure that the battery is inserted correctly and that it is fully charged or new. Sometimes, even if the battery seems fine, it may not have enough power to operate the mouse properly.

2. Reconnect the USB Receiver: If your mouse uses a USB receiver, try unplugging it from the computer and then plugging it back in. You can also try using a different USB port to see if that helps.

3. Check for Interference: Wireless devices can sometimes experience interference from other electronic devices. Make sure there are no other wireless devices nearby that could be causing interference. If possible, try moving the mouse and receiver closer together.

4. Reset the Mouse: Some wireless mice have a reset button. If your mouse has one, press it to reset the connection. If not, you can try turning the mouse off and then back on again.

5. Test on Another Computer: If you have access to another computer, try connecting the mouse there. This will help determine if the issue is with the mouse itself or the original computer.

6. Driver Update: While you mentioned you couldn't find drivers online, it's worth checking your computer's device manager. Right-click on the Start menu, select "Device Manager," and look for any issues under "Mice and other pointing devices." If you see your mouse listed, right-click on it and select "Update driver."

7. Clean the Mouse: Sometimes, dirt or debris can affect the performance of the mouse. Gently clean the sensor on the bottom of the mouse with a soft, dry cloth.

I tired every step except 4 & 6 as I was unable to find any drivers and there is no power/reset switch on the mouse or keyboard. The problem seems to be that for whatever reason my mouse is constantly searching for the receiver but its unable to communicate with it. The receiver is the original and correct one for this mouse and keyboard combo. plugging it into another device will be no use since the mouse is having communication problems. The only way to get the mouse to stop blinking is by removing the battery from the mouse because it keeps flashing even when the usb receiver is not connected. It was working fine yesterday (from the day of writing this post). So what do I do?

Mouse Model: CNS - HSETW3MS
Keyboard Model:CNS - HSETW3 - UK