https://support.hp.com/us-en/drivers/selfserv … mId/ob-121883-2

MAZter wrote on 2020-01-20, 18:08:

https://support.hp.com/us-en/drivers/selfserv … mId/ob-121883-2

That's the one I already downloaded from HP that didn't work. It doesn't make sense to me because every other device driver for that model worked fine on my 6360t.

DCG Retrowave wrote on 2020-01-20, 18:28:

That's the one I already downloaded from HP that didn't work. It doesn't make sense to me because every other device driver for that model worked fine on my 6360t.

Did you tried this?

https://h30434.www3.hp.com/t5/Notebooks-Archi … ng/td-p/4306836

You could try some software like Driver Booster if you're really lost, they'll attempt to detect the devices and install the missing drivers for you automatically. Some of these utilities are adware supported, but some indeed really work. I have used Driver Booster, DriverMax, and DriverHub (as long as you deny the adware install during setup) in the past. Some work on Windows XP still.

That said, it's not all that hard to learn to do yourself. If you want to learn how to do this manually, in Device Manager you may want to find the Vendor ID and Product ID of the device that has no drivers installed yet, that should give you an idea of what you need to download.

I searched the exact device ID and as it turns out, the driver for the Probook 6360b is correct. For some reason, the installer claims that it can't detect an IDT chip and I can't manually install it either. I know the device is working because I was running Windows 7 on this thin client until yesterday with no sound issues. I'm considering giving up and just reinstall 7 or maybe run Vista for something a little different.

If I were you I'd boot a Linux live USB and run lspci to see what it really is.

DCG Retrowave, did you tried just extract HP exe file using 7-Zip and install driver manually from WDM folder?

Also sometimes may help drivers from other vendors. Yesterday I installed Windows XP to Dell Inspiron 20 3045 all in one machine, using every drivers from other vendors (wi-fi, audio, video).

MAZter wrote on 2020-01-20, 21:24:

DCG Retrowave, did you tried just extract HP exe file using 7-Zip and install driver manually from WDM folder?

Also sometimes may help drivers from other vendors. Yesterday I installed Windows XP to Dell Inspiron 20 3045 all in one machine, using every drivers from other vendors (wi-fi, audio, video).

I tried all of that. I've spent over 6 hours with this machine already. I've downloaded IDT drivers from Shuttle, HP, Dell, etc. and Windows keeps claiming that the device is not functioning correctly. Extracting the contents of the .exe was one of the first things I tried since Windows told me it wasn't a valid Win32 application. No matter what I try, the audio device won't function in XP. I have over 5 computers running XP already so it's not like I need this to work. I'm looking at reinstalling 7 at this point or maybe giving Vista a try since I currently don't have anything running that.

You should be able to add the device id to the .inf file for the drivers you are trying to use.

My guess is that the .inf file is detecting something else specific or that the ID is slightly different than the one in the .inf file.

cyclone3d wrote on 2020-01-20, 22:09:

You should be able to add the device id to the .inf file for the drivers you are trying to use.

My guess is that the .inf file is detecting something else specific or that the ID is slightly different than the one in the .inf file.

The correct ID was in the file. I messed around with it for a few minutes, but nothing worked. I'm okay with giving up 😁

Thanks everyone for the help though!

Well, if it still wouldn't install the driver manually, then something was not correct in the .inf file.

cyclone3d wrote on 2020-01-20, 22:49:

Well, if it still wouldn't install the driver manually, then something was not correct in the .inf file.

I just finished installing Windows 7 and the exact driver that failed on XP is working. I don't know what the technical reason would be, but for some reason XP just didn't like my hardware and acted like the sound chip was defective.

Which service pack of XP? I have a vague recollection that XP may need an additional driver for HD Audio and indeed Microsoft provide one for SP2: https://support.microsoft.com/en-us/help/8881 … class-driver-ve but this blog post points to possible issues with SP3: https://www.boredsysadmin.com/2008/03/windows … t-hd-audio.html and appears to suggest forcibly installing the 888111 patch for SP2 on SP3.

Ah yeah, I think jtchip is on the right track! I remember that too from back when I was servicing XP PCs. If your XP is, like, no Service Packs or SP1 you may need to install an update like that!

I was running Service Pack 3 and I tried installing all of those updates. Unfortunately the reason I ended up posting about this issue was because every other solution didn't work for me. That's why I reinstalled Windows 7. I spent a full day trying every method I could find and I made no progress. It's no big deal though. I have enough Windows XP computers already 😉

Looks like it is crippled version of real notebook. windows 7E 32bit or embedded OS only.

Cheers,