First post, by FeedingDragon
- Rank
- Oldbie
This is starting to get rather frustrating... What is it with technical support? Are these people incapable of actually "reading" support questions? An example transcript:
request: I recently upgraded my sx-somenumber motherboard, and am now receiving a beep code of one long and 2 short beeps. I cannot find the chart of beep codes for this mb/bios (bios is award rev x73.) Could you please point me to the beep code table to get this answer?
response: The sx-somenumber board weill accept 533 or 1066 MHZ RAM modules in pairs or singly...... (a full paragraph of RAM requirements.)
3 e-mails later demanding they actually "read" my question please, and I finally get a beep code list..... one long & 2 short beeps = bad graphics card.
.....
I edited out the actual model/company, but it wasn't a vintage board. Wasn't state of the art, but was still in warranty. I've been getting answers like this more and more lately. Well, it seems like it, I don't usually do a lot of technical requests. Not as much as I used to, now that I'm not building systems for people all the time. I just got a response of this sort about a graphics card I don't have the manual for, and last week I got this sort of response regarding a lost cd-key number on a piece of software I had purchased.
Is there really an epidemic of technical support staff that are totally incapable of reading??
Feeding Dragon